Calls when you are closed
Outside your opening hours, the same number answers with a different script: it says you are closed, helps where it can and takes a message for the morning.
Who uses it: Any business whose phone keeps ringing after closing: rentals, showrooms, clinics, hotels.
How it works
- Set your opening hours in Settings.
- Choose which script answers in hours and which answers when you are closed.
- Next morning, open the Calls page and ring back the callers who need it.
What a call sounds like
- TeliTask
- Thank you for calling Acme Store. We’re closed now and open again at 8 tomorrow. I’m the AI assistant, can I help or take a message?
- Caller
- I want to ask about a delivery.
- TeliTask
- I’ll take your name and order number, and the team will call you after 8.
What it can do today
- Switch scripts by itself at opening and closing time, number by number.
- Answer the same approved facts as in the day, and take a message for the rest.
- Promise a call back at the time you set, and list it for your team.
What it cannot do yet
- Send the night’s calls to you by email or WhatsApp in the morning yet. They are on the Calls page.
- Put a caller through to a person in the middle of a call. Today it takes a message and lists the call for someone to ring back.
What you get after each call
The night’s calls in one list, the ones that need a call back first.