TeliTask docsWhat TeliTask can do
TeliTask makes and answers real phone calls for a business, in English and Swahili. Each page below is one kind of call: how a business sets it up, what a call sounds like, what it can do today and what it cannot do yet.
Calls you make
The calls someone on your team makes again and again today, from a list or one at a time.
- Confirming deliveries and ordersBefore a delivery goes out, TeliTask calls each customer to confirm they will be there, the address and how they will pay.Online shops, distributors and anyone who delivers to a customer’s door.
- Calling back after a failed deliveryWhen a rider could not deliver, TeliTask calls the customer the same day to find out why and book a new attempt.Shops and couriers with returned or undelivered orders.
- Asking for feedback after a jobA few days after an installation, a fitting or a service visit, TeliTask calls the customer to ask how it went.Installers, fitters, interior and repair businesses, clinics and service companies.
- Following up a requestWhen someone asked for samples, a quote or more information, TeliTask calls back to see where they stand and what they need next.Businesses that sell after a showroom visit, a quote or a sample: building materials, furniture, insurance, schools.
- Check-in rounds with your teamEvery day or week, TeliTask calls each branch, field agent or team lead and collects the same numbers and problems.Businesses with people spread out: field sales teams, regional depots, branches and agents.
Calls you take
TeliTask answers your number: every call, or only the ones nobody picks up.
- Answering your business lineTeliTask answers the calls that ring your number: directions, opening hours, what you stock, and taking a message for everything else.Showrooms, shops, clinics, rentals and offices where one or two people answer the phone.
- Calls when you are closedOutside your opening hours, the same number answers with a different script: it says you are closed, helps where it can and takes a message for the morning.Any business whose phone keeps ringing after closing: rentals, showrooms, clinics, hotels.
Around every call
What works the same whichever call it is.
- Calls your own system startsYour shop, booking or order system asks TeliTask to call someone when something happens, and hears back when the call ends.Businesses with their own software, or a developer who connects it.
- What you see after every callEvery call writes down what it found out. You read the calls that need a person and skip the rest.Every business using TeliTask.
Not sure your calls fit?
If your team makes the same kind of call again and again, or the same questions keep ringing in, it probably fits one of these. Write to vincent@telitask.ai and describe the call.