What you see after every call

Every call writes down what it found out. You read the calls that need a person and skip the rest.

Who uses it: Every business using TeliTask.

How it works

1. Open the Calls page. Calls that need a person are at the top, each with the reason.
2. Open a call to see the summary, the answers it collected and the full conversation.
3. Open a person to see every call with them, their orders and what TeliTask has learned about them.

What a call sounds like

What it can do today

• Write a summary and the script’s own answers for every call.
• Sort each call as handled or needs you, using the endings you wrote.
• Keep the conversation written out in English or Swahili.
• Record the call too, if you turn recording on. Every call then says so at the start.
• Give your team their own logins, as owners, admins or members.

What it cannot do yet

• Send a daily summary by email yet.
• Show the dashboard in Swahili. It is in English, French, German and Spanish.
• Let you delete a customer’s data yourself. Ask us and we do it.

What you get after each call

Everything above is on the Calls and People pages, for every script.